Summary of the personal work month of gold shop sales

Summary of the personal work month of the sales of Golden Store
The unforgettable working life has come to an end. Looking back at the work during this time, there must be many difficulties and hardships. It is time to summarize the past achievements in the work summary. Before writing, you can refer to the essay. The following is a summary of the personal working month of the gold shop sales that I have collected and organized for your reference. I hope to help friends in need.

The personal working month in the gold shop summary 1 time like arrows like shuttles. I have been able to spend four spring and autumn in Kimbeli. On February 6, 20xx, with the opening of the new store and came to the Jinbeli Store, this year also made me have a lot of experience and a lot of benefits. Thank you for your support and help for leaders and colleagues to make me grow better.
. The work attitude is diligent, sincere, not annoying

1. The birthday phone insists on dialing before 11 o'clock every day, and gives the good blessings of Kimberley to the customer in time;
2. Persist in dialing a three -day return to the call every day, and timely on the third day after the customer purchases the jewelry Call the phone and ask the customer whether the necklace you buy is suitable for the length and the size of the ring, so that the customer feels that the Kimberley service is so intimate.
3. Collection of files purchased on the same day every night, and carefully register for the customer's birthday to prevent leaks.
. For my own responsibility, I have been responsible for
This has been more than two years since I have managed diamond goods. In the management of the goods, the number of newly -to -products is checked first; whether the imprint of the decoration is consistent with the label and certificate; check whether the jewelry number and price are consistent with the goods; check whether there are quality problems in the goods, and timely pick out the problem with the problem with problems in time to return and return to the return. Company; timely replenishment of goods that are out of stock at the counter, the new models, series jewelry, and classifications launched by the company are classified and placed. ; For out of goods, timely out of the library, new goods are added to the warehouse in time. At the end of the month, the monthly month is guaranteed to be completed and the data is foolproof; for no manager's permission, no one can take out the goods from the counter to leave the store, and it is relatively in place.
. The summary in the sales is as follows:
1. During the reception process, fully display the jewelry goods, because most customers lack the knowledge of jewelry knowledge, so the salesperson's display of jewelry is very important, and actively guide customers to try Dai jewelry, when I take out the diamond jewelry, describe the customer, for example: describe the cutting of the diamond, and gently rotate the diamond jewelry with my hands, and the manual mouth also moves. In this way, customers will imitate my movements to observe the diamonds, and ask: "What is Belgium cut?" I can explain it. Such a question and answer is the skill of the salesperson to show jewelry jewelry. When the customer chooses the style of the style, I recommend the two styles of the two styles in time, and the customer chooses to observe the long -term observation time to describe the different styles represented by the two styles. Scope. When selecting the price, follow the principles of mammoth slow down.
The personal working month summary of the sales month of Golden Store is like an arrow. In a blink of an eye, it has been more than 4 months in Shuozhou Golden Store. As a member of the Shuozhou Golden Store, first thanks to the shareholders, general manager, floor manager and colleagues to help me support and guide me. In the past time, there were gains and losses, and the work of 20XX is now summarized.
. Improve your own quality and fulfill your duties
20xx in September, I came to Shuozhou Golden Store. Facing the new environment, I face greater challenges and tests. I understand that in order to adapt to the current work, we must put the knowledge of learning diamonds first, improve their comprehensive quality, and enhance sales knowledge. Change the role as soon as possible and make a qualified shopping guide as soon as possible. Attitude determines everything. I deeply realize that learning sales is not only a task, but also a responsibility of work. In the past six months, I came to Golden Store to study professional knowledge, ask colleagues with an open mind, and worked hard to improve my sales knowledge and understanding of diamonds. Use theoretical to connect with reality and exercise yourself with practice. Through learning, I know as an excellent shopping guide to have excellent sales capabilities, coordination, and communication skills. Continuously strengthen service awareness. Cultivate the ability to discover, solve problems in a timely manner, accurately analyze, judge, and predict the ability of the market. Create better economic benefits for our store.
. For your own responsibilities, be responsible for
, with the help of the floor manager and colleagues, through your own efforts, it has overcome the difficulties of the market and the difficulties of customers. Completed the work task. Over the past year, I have died in my work, and I am diligent in sales. I am the most diligent. I am not afraid of suffering, not afraid of tiredness. In business work, first start with the characteristics of each piece of jewelry. While understanding the technical knowledge, we carefully analyze the market information and formulate specific sales plans in a timely manner. Secondly In order to improve together.
. Summary of sales experience
Through half a year of work, my summary experience is as follows: First of all, in the face of customers, we must observe more, think more, analyze more in time, and introduce products to customers in a timely manner, create relaxed customers to customers surroundings. Secondly, fully demonstrate the characteristics of the jewelry selected by the customer, and teach him the method of buying jewelry with a relative -like attitude and the characteristics of the customer to communicate jewelry. desire. The more customers know the more knowledge, the more satisfying the experience after buying. For example, a lady brought a diamond ring to go to work. She always wanted to pay attention to the colleagues. When others saw this diamond ring, she would talk about what he knew about the diamond ring. With the spiritual enjoyment of diamond ring, she also advertised for the gold shop.
Fourth, 20xx Outlook
In the new year, I formulated my sales plan for next year.
(1) Product strategy: When customers buy diamonds, make full use of the diamond's diamond luster and strong fire color. Under the cooperation of gold shop lights, the characteristics of the strong refractive index and high -color dispersion value are used to stimulate customers and more Big purchase desire. Fully explain the standards of color grading, clarity classification, and cutting levels to customers. Let customers know more about the purchased products and have more longing for purchasing.
(2) Price strategy: When the gold shop sets the price, put the discount jewelry near the middle of the price, allowing customers to see the different styles of their favorite jewelry and discount jewelry. Promote customers' desire to buy jewelry.
(3) Service strategy: When the customer has a selected style of the selected style, the two contrasts should be recommended in time and the customer chooses to observe the long time to describe the different styles represented by the two models. In this way, the style and scope of the customer's choice is to be introduced to the customer to follow the principles of mammothing slowly when choosing, so that customers have the yearning for "get" their selected products.
(4) Database marketing strategy: obtain information from loyal customers through various ways, including names, address, occupation, etc., analyze these materials, publicize new products and specifically explain them, and make them " Go back.
With the development of the economy and the enhancement of consumer purchasing power, the diamond market will continue to grow. I will integrate the knowledge and resources I have in accordance with my own strength as a qualified employee, obtain more market information sold for gold shops, and contribute to Jindian more effectively according to their own information and knowledge. The meager power.
It gold shop sales personal working month summary 3 Sales is an art. As a jewelry salesman, it should be considered at all times to pay for customers to buy satisfactory jewelry. Several aspects:
1. Prepare the arrival of customers in a good mental state
The sales of jewelry are relatively small than other commodity people, and jewelry salespersons are often waiting very boring. If you are a professional store, you should give the salesperson a good environment and atmosphere, such as putting some light music and some professional magazines. When customers do not enter the store, they do not need to stand straight for a long time. When customers enter or prepare to enter the store, they stand politely and welcome the customer with a smile, and they can also give certain greetings, such as "Hello"! "Welcome to". If it is a comprehensive mall, the salesperson should always be prepared to receive the customer. When a customer walks in the jewelry technology department, it is necessary to take as much as possible to attract the attention of the customer's counter. Commodity test wearing, etc. This may make customers have interest in your counter, which is actually a small advertisement.
2. Receive customers in a timely manner
Is when the customer goes to your counter, you should look at the customer with a smile, or you can also greet it, but you should not approach the customer too early, you should give it as much as possible to give it as much as possible. Customers create an easy shopping environment. When the customer stays at a counter and pay attention to seeing a piece of jewelry, you should lightly approach the customer. It is recommended not to stand in front of the customer. The good position is the front side of the customer. The pressure of customers is also convenient for customers to talk, because speaking on the side is more effort than customers who look up for you than to face face -to -face, and also respect customers. In addition, the salesperson can also persuade the customer to try it, which requires the customer to have a information that is difficult to choose the appropriate jewelry. Take out the jewelry.
3. Fully display jewelry jewelry
Due to the lack of understanding of jewelry knowledge, the salesperson's display of jewelry is very important. When many salespersons proposed to take a piece of jewelry, they opened the counter mechanically. After taking it out, they submitted the customer to exaggerate the style. In fact, when you start to take out diamond jewelry, you should first describe the cutting of the diamond, and keep swinging the diamond jewelry with your hands, and the manual mouth also moves. Will imitate your movements to observe the diamonds, and ask what is "Belgian cut" and what is "fire" ..., the salesperson can answer. Such a question and answer is the skill of showing the jewelry jewelry. Don't just be limited to your own description. This is easy to produce a boring taste. When the customer chooses the style of the style, the salesperson should recommend the two styles in time and the unchanged jewelry with a greater contrast and the customer choose to observe the longer time. The style represented by the two styles should be re -described. This is easy to lock and narrow the style and scope of customer choices.
4. Using the question raised by the customer, try to introduce the opportunity as much as possible to introduce jewelry knowledge
The more jewelry knowledge that customers know, the experience after buying will be more satisfied. When a lady put on a newly bought diamond ring to go to work, she always hopes to attract the attention of my colleagues. When someone sees this diamond ring, she will talk about the endless knowledge of the diamonds she knows, and fully get the spiritual enjoyment of a diamond. At the same time, she is also advertising for you. As the saying goes; "Satisfied customers are the best advertisements", "the most influential advertisement is the people around them." But if you are willing to listen or not to explain the knowledge of jewelry, you will also attract customers' boredom. Therefore, the timing is very important, seizing the opportunity throughout the process of sales, especially when customers ask questions.
5. Guide consumers to get out of the purchase misunderstanding, and to avoid the weakness of the diamond quality
Due to the misleading of some marketing units, many consumers require the origin of the place when they buy diamonds. The evaluation is excellent and so on. In the case of such problems, the salesperson should not be simply said, nor should not be responsible. For example, when the customer asked whether there is a South African diamond, we can first say that (otherwise the customer may turn his head and go), and then tell consumers that the diamonds are actually measured by the 4C standard. South Africa has a large output, not all all all, not all all Diamonds are good, and most of the diamonds in the world are made by Daibels. It is better to say that our diamonds come from Daibis. For the grade of diamonds, when a salesperson obtains a certificate, he should first grasp the initiative, that is, to take a look before handing it to the customer, and to avoid the diamonds according to the grade level. The clarity is used as a figure, and Bai Du is recommended as a customer. It combines the principles and conditions of diamond grading and the price to persuade customers.
6. Promoting transactions
Due to the relatively high value of jewelery, it is a large expense for customers. Therefore, it is often under pressure before the final transaction. Place it, "turn around and look at" and may not go back. This requires the salesperson to take a distraction method to reduce the pressure of customers. For example, to talk about the popularity of jewelry for their colleagues or customers' peers, they can also take out several grade jewelry boxes for customers to choose.
7. After -sales service
Is when the customer decides to buy and pay, the salesperson's work is not over. First of all, you must fill in the after -sales knowledge in detail to wear and maintain knowledge, and to spread some new jewelry knowledge at the same time, such as: " If you do n’t wear it, place this jewelry separately and do n’t stack it with other jewelry. "This statement immediately attracted the attention of customers:" Why? " , 1000 times harder than crystal (this may be the topic of her office again), if it is stacked, it will damage other gems. " ... In the end, it is best to use some blessings instead of the commonly used "Welcome to the next time", such as "May this diamond bring you a better future", "May this diamond bring you a happy life" and so on. The word "love" is always integrated into sales.
8. Summarize the sales process and experience
The analysis and classification of customers, reflect the special problems in a timely manner. Communicate with colleagues, find insufficient, help each other, and improve together.
The last thing to talk about is professional ethics, that is, to be honest, it is strictly forbidden to fraud, fake confidence, and the bad scriptures with good charges. It is necessary to treat customers as loved ones. Only in this way can we treat customers sincerely. The second is that they do not make inappropriate competition between their peers and slander each other. Some salespersons degrade others to pull business, and they do not know they are degrading themselves. First of all, you may also be degraded by many peers, and then you may be degraded by customers. Therefore, integrity is conducive to others and more conducive to yourself.
The personal working month in the gold shop 4 Instant XX is about to pass. We will welcome the arrival of 2020 with confidence. In the past year, we are happy and bitter. Generally speaking, we have successfully completed the company's sales task. In the three years of Kingsbely, we have always adhered to the sincere and professional attitude towards each customer and strive to provide it. After working hard to exercise themselves, they can basically grasp the customer's psychology, use the customer's psychology to seize every customer who is interested in buying, strive to increase our sales of Kimberley, and further enhance the brand's awareness. In the big stage of Jimboli's talent, I also met many new friends, and also thanked my colleagues and leaders who struggled with me.
The following is my summary of the end of the year of the Kimberley XX
1. Study carefully and strive to improve
We must learn a lot of professional knowledge and related knowledge of the sales staff industry in order to be in the continuous development and change of the times. , Not eliminated.
. It is down -to -earth, work hard
I. As a qualified salesperson, you must be familiar with professional knowledge, hard work, step by step, take the task issued by the leaders, take it seriously, and handle it in time.
. Existing problems
Through this year's work, I also soberly see my shortcomings, as long as it is for customers who are interested in purchasing The work will be recorded in the work and regularly returns to make them all our old customers. In short, in my work, I can learn very much by working hard. I firmly believe that as long as I do it with my heart, I can do it well.
Mitting the work of this work, I summarized three major points:
1. Enthusiastic service every customer, we are receiving various customers every day. No matter how difficult the customers are, no matter whether the customer is Our potential customers, we all have to serve enthusiastically and explain to them with a smile.
2. Passion for work, no matter how tedious our work is every day, we should maintain a high degree of responsibility and enthusiasm.
3. Control our emotions. We must treat each customer equally, not arrogant or dry, and patiently treat each customer to enter the store.
The customer is our parents and food parents. We only have to serve customers and allow customers to agree with our goods to buy our goods. Get the salary! After we work well, the sales volume increases, and we can get more bonuses. Customers are God, God is always right and reasonable, so we do n’t want God to argue right and wrong, because if you offend a customer, you may lose consumers. Sentences are all prerequisites for work. If a very picky and cautious customer, we must do our best to do everything well, and it is also a exercise for ourselves. When the customer we said is speechless and satisfied with the customer, it proves that we are capable and allow our customers to be convinced, and our sales will continue. Don't underestimate every customer, we apply sincerely to move them. Treat every customer seriously and satisfy every customer. When I met Sister Wu, she talked about the incident she had experienced. I felt that it was because Sister Wu sincerely moved them and recovered the biggest loss. Why can Sister Wu treat every customer to impress customers with sincerity? We can't? We still have not really devoted themselves to work, nor do we understand what we want. As long as we know and understand what we come to work every day, so that we can get the bonus we deserve like Wu Sister. Therefore, we must treat every customer sincerely and treat customers as their friends. Only in this way can it succeed. No matter which industry we are in, as long as we do a line of love and a line, we do our best to take the initiative to take the initiative to do everything in our work. I believe that we will definitely be recognized by everyone. Like Sister Wu told us the founder of Wal -Mart: Behind a customer is a market, there is only one our boss, that is, our customers, it is his monthly salary that he paid us. Everyone who is long is very simple. As long as he changes the shopping habits and replaces it to other stores to buy it. We must always keep in mind the words and understand who we will give. Remuneration. Each of our employees should:
1. Love their jobs, love sales
The people will do it with their favorite things when they do what they like, so as a salesperson first first It is to love sales, like to communicate with people, dare to bear the pressure, or be over and defeated. Only by doing this can we have a good mood.
2. There is a grateful heart
Kimberley provided us with such a huge stage. Customers provide us with a place for exhibition talents, so we have to have a grateful heart. With this gratitude With the heart, we go back to work hard and work hard.
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